We want you to receive your jewellery exactly as you see it on our website.
If your order arrives damaged, defective, incorrect, or materially different from the product shown on our website, please contact us as soon as possible with your order details and clear photographs of the product and its packaging.
Every return or exchange request will be reviewed individually.
If a product arrives damaged, defective, incorrect, or materially different from what was ordered, you may be eligible for a return. The jewellery must be returned in its original condition and packaging, along with all accompanying items.
Once the returned piece has been received and inspected, we will confirm the applicable resolution.
As many of our jewellery pieces are limited pieces or one-of-a-kind sets, we may not always have the same product available for exchange.
Where an exchange is applicable, we may offer an exchange for another available piece of similar value, subject to availability and approval.
If the same piece is unavailable, a return may be offered instead, where the issue qualifies under our Returns & Exchanges Policy.
Please note: Items that have been worn, altered, damaged after delivery, or returned without their original packaging may not be eligible for return or exchange.
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